Frequently Asked Questions

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WHAT INFORMATION IS REQUIRED TO BOOK MY CRUISE?

The following information is required by the cruise line, and needed for every guest in your cabin. *Full, legal name (first/last only) as it appears on your passport or birth certificate/driver’s license (Middle Names are not needed) *Birth Date *Phone Number *Email Address *Mailing Address *Citizenship *Any special dietary or physical needs

MULTIPLE CREDIT CARD PAYMENTS

If you or the other occupants of your cabin are paying for your stateroom with multiple credit cards, you will need to have all of the credit card numbers (with expiration date and the card’s verification code/number) as well as the billing name and billing addresses for each card. The credit card(s) must belong to the guest(s) booked on the reservation.

WHAT TYPES OF CREDIT CARD PAYMENTS ARE ACCEPTED?

We accept most major credit cards including Visa, Mastercard, American Express and Discover.

ARE PAYMENT PLANS AVAILABLE?

Yes. Depending on the date of your initial booking, payment plans may be available for Island Sea Fest “Trinidad Carnival cruise” guests. The date you make your reservation will ultimately determine your total deposit due at the time of booking and the subsequent payment dates. Check out our price page for more info.

WHEN IS THE LAST DAY TO BOOK A CABIN?

Although there isn’t “really” a “last day” to book cabins for the Island Sea Fest “Trinidad Carnival cruise”, rates and availability are not guaranteed until booked. We recommend booking early to guarantee the best rates and best cabin locations. Cruise rates increase closer to sailing! The sellout risk of any Island Sea Fest “Trinidad Carnival cruise” is extremely high.

WHAT IS YOUR CANCELLATION POLICY?

ALL DEPOSITS AND PAYMENTS ARE NON-REFUNDABLE! NO EXCEPTIONS! Due to the unique nature of our event, the Island Sea Fest “Trinidad Carnival cruise” is non-refundable. There are NO exceptions to our cancellation policies. We strongly recommend the purchase of travel insurance. We must receive written notice of your cancellation either via certified mail, overnight courier, or e-mail sent to help@islandseafesttrinidad.com If a flight or other delay for any reason prevents you from joining the cruise by the boarding time on the departure date, you will be considered a no-show, and we cannot provide a full or partial refund or credit toward a future cruise. Please note that your decision not to travel due to State Department advisories or fear of travel will constitute cancellation by you. No refund or credit will be given for any unused features or early departures for any reason. There will be no refunds given for those who do not board the ship on time, unused tickets, or after the Island Sea Fest “Trinidad Carnival cruise” has occurred. Please refer to our Terms and Conditions for more information on our cancellation policy: www.islandseafesttrinidad.com/terms-conditions/

CAN I MAKE CHANGES TO MY RESERVATION?

The guest who places a reservation for a cabin onboard Island Sea Fest “Trinidad Carnival cruise” will be considered that cabin’s “Primary Guest” and is the “owner” of the reservation. The Primary Guest is solely responsible for initiating or authorizing changes to the reservation, and must agree in writing to any changes made to the reservation, by emailing “help@islandseafesttrinidad.com

WHAT HAPPENS IF SOMEONE IN YOUR RESERVATION CANCELS?

As a courtesy, ISLAND SEA FEST offers guests within the same reservation the ability to split the cost between guests and additionally offers subsequent monthly payment plans depending on when the reservation was created. If a guest (with payment responsibility within the reservation) cancels, regardless of the reason, that guest will be responsible for covering their entire balance at the time of cancellation. If that guest refuses to pay their outstanding balance, it then falls on the Primary to pay for the entire balance, alternatively, to reach an amicable plan with the remaining members of the cabin to cover the canceled guest’s portion either in full, or split the balance owed into monthly payments for the remaining members of the group.

If you or any of the guests within a reservation can find a replacement for the person canceling, we can honor a name change subject to a $100-$200 name change fee depending on when the request is made. Once the new guest is added, they will take over the payment responsibility from the previous guest and pick up where they left off, however, ISLAND SEA FEST will not refund any previously paid portions to any guests regardless of the reason.

As a primary, if you are in a double occupancy room and your cabin mate cancels, they will be asked to pay their remaining balance, or find a replacement at which time either party will cover the 'name change fee' of US$100 - $200 USD. In the event that this guest refuses to pay off their balance, or find a replacement, the responsibility falls on the primary to find the replacement, pay the US$100 - $200 USD "name change fee," or pay the double occupancy rate and remain in the room as a single occupant.

Please note that, as per the Terms and Conditions, Primaries cannot cancel out of the stateroom.

IS IT WISE TO PURCHASE TRAVEL INSURANCE?

Yes! It is highly recommended that you purchase travel insurance to protect yourself against financial loss due to non-refundable costs and fees due to unexpected cancellations and travel emergencies. For your convenience, you will be presented with your Travel Insurance options after you’ve booked your cabin.

In the event of cancellation, you must first contact Island Sea Fest “Trinidad Carnival cruise” in writing by sending an email to “help@islandseafesttrinidad.com.

I WANT MY CABIN TO BE CLOSE TO MY FRIENDS. HOW DO I REQUEST THAT?

You can choose and select your cabins online. If you and your friends are booking together it should be easy to select and choose cabins near each other. Requests to be located next to your friends should be made at the time of booking. ISLAND SEA FEST will use its best endeavors to book your cabin as close to your friends as possible, however, the earlier you book, the easier it is to accommodate these requests. Special requests are not guaranteed. Please call our office at Toll-Free XXX-XXX-XXXX or US XXX-XXX-XXXX for assistance.

I WANT ATTEND ISLAND SEA FEST “TRINIDAD CARNIVAL CRUISE”, BUT I DON’T HAVE A ROOMMATE. WILL YOU FIND ME ONE?

Yes! We get several requests for roommates. If you need a roommate, please call us at help@islandseafesttrinidad.com, should your situation change. Please review our roommate policy below: *Roommates are assigned within two weeks of sailing. You will be provided with the name and email address of your roommate at that time. *If your roommate situation changes, please notify us immediately so we can remove your name from our roommate waitlist, and add your friend to your cabin. *We will do our best to pair you with someone of similar age, gender, and cabin selection, however, requests are not guaranteed. *Your decision to accept a roommate for the Island Sea Fest “Trinidad Carnival cruise” is at your own risk. Island Sea Fest “Trinidad Carnival cruise” and its Released Parties are not responsible nor liable for any and all claims or cause of action arising out of or in connection with your selection of a roommate for the Cruise, including, without limitation, any injury or damage to persons or property which may be caused, directly or indirectly, in whole or in part, from such request or selection.

WHAT IS INCLUDED?

Your Island Sea Fest “Trinidad Carnival cruise” rate includes:

  • Accommodations
  • Most meals excluding specialty restaurants, bars and cafes.
  • Most beverages (tap water, tea, coffee, juice, milk)
  • Government taxes and fees
  • Entrance to ALL Island Sea Fest “Trinidad Carnival cruise” events on and off the ship except for the pre-party and the VIP Cocktail Party.

Your Island Sea Fest “Trinidad Carnival cruise” rate does not include:

  • Alcoholic beverages
  • Soft drinks
  • Non-refundable Service Fees charged by the cruise line. These fees are charged to your onboard account when you board the ship. Fees vary by cruise line and sailing, and are subject to change without notice.
  • Spa treatments and certain specialty exercise classes
  • Laundry
  • Photographs
  • Casino
  • Ship-to-shore phone, email, Internet, fax
  • Shore excursions
  • Airfare
  • Ground transportation to/from the Port
  • Food and beverages at off-site events.
  • Other optional items not limited to the above

WHAT IS THE MINIMUM AGE FOR CRUISERS?

The age limit to attend Island Sea Fest “Trinidad Carnival cruise” is 21+, no exceptions.

CELEBRATING A BIRTHDAY, ANNIVERSARY OR OTHER SPECIAL EVENT?

Congratulations!! We know you could celebrate your Special Event anywhere and we are delighted that you chose to celebrate with us!! Please select our Special Occasion/Celebration Package while completing your online booking. Alternatively, send us an email at “help@islandseafesttrinidad.com” and our support team will do their best to accommodate your request.

HOW DO I BOOK AN ACCESSIBLE CABIN?

The Island Sea Fest “Trinidad Carnival cruise” is committed to providing all of our guests the freedom of choice to cruise your way. In order to assist you with any special requirements, you may have, please email one of our reservations specialists at help@islandseafesttrinidad.com in order to book ADA staterooms over the phone, as they are not available to book online.

DO I NEED A PASSPORT TO SET SAIL?

The Island Sea Fest “Trinidad Carnival cruise” strongly recommends that all of our guests travel with a passport (valid for at least six months beyond the completion of travel). Having a valid passport will enable you to fly from the U.S. to a foreign port in the event you miss your scheduled embarkation, or to fly back to the U.S. should you need to disembark the ship mid-cruise for any reason.

The Western Hemisphere Travel Initiative (WHTI) stipulates the following information with regards to “closed-loop” cruises, which are sailings that originate and terminate in the same U.S. Port. Please note that this information could change at any time without notice.

U.S. Citizens (including children) taking “closed-loop” cruises will be able to enter or depart the country with either a valid U.S. Passport – or – Proof of citizenship, such as an original or certified copy of his or her birth certificate (or a ConsuMiamir report of Birth Abroad, or a Certificate of Naturalization), along with government-issued photo identification, such as a State-issued driver’s license.

Other acceptable forms of identification include:

  • U.S. Passport Cards
  • Enhanced Driver’s Licenses
  • Trusted Traveler Cards (NEXUS, SENTRI, or FAST)
  • Military Identification Cards (for members of the U.S. armed forces on official orders)
  • U.S. Merchant Mariner Document (for U.S. citizens on official maritime business)
  • Enhanced Tribal Card (where available)

Please note: Baptismal papers and hospital certificates of birth are not acceptable. Voter registration cards or Social Security cards are not considered proof of citizenship.

For more information, a complete list of WHTI-compliant documents or to obtain a passport application, visit www.travel.state.gov

U.S. Alien Residents need a valid Alien Resident Card. Non-U.S. citizens need a valid passport and a valid, unexpired U.S. Multiple Re-entry Visa, if applicable.

Non-U.S. Citizens: You will need a valid passport and, in some cases, a visa. If you live in the U.S., you will also need the original copy of your Alien Registration Card (ARC or “Green Card”) and any other documentation the countries on your itinerary require due to your alien status.

If you are not a U.S. Citizen, please contact U.S. Immigration at 1-800-375-5283 to be sure your identification will be satisfactory for both entries into the U.S., and for the cruise. Citizens from the Visa Waiver Program countries will require a machine-readable passport valid for the duration of their voyage.

All guests must present the required documentation at embarkation. Guests without the required documentation will be denied boarding and no refund will be issued. Please understand that RCL will strictly enforce this requirement to be in compliance with this important U.S. Government mandate.

Island Sea Fest “Trinidad Carnival cruise” and the other Released Parties (as herein defined) assume no responsibility for advising you of immigration requirements. Non-U.S. citizens, including resident aliens, must contact the appropriate consulates, embassies and/or immigration office(s) to inquire about necessary documentation for the Cruise’s ports of call. Your name, as listed on your travel documents, must exactly match your name as listed on your Cruise documents.

It is YOUR responsibility to make sure you have the proper, valid documents to board the ship. Island Sea Fest “Trinidad Carnival cruise” is not responsible for denied boarding due to insufficient documents.

HOW/WHEN WILL I RECEIVE MY TICKETS AND BOARDING PASS?

Within 30 days of sailing, you’ll receive an email with your cruise line booking/reservation number and instructions on how to complete your online check-in and print your boarding pass. Each guest in your cabin will need to complete the cruise line’s mandatory online check-in at least one week prior to sailing. Your boarding pass is your “ticket” for boarding and must be printed and presented at check-in at the terminal.

WHY DO I HAVE TO COMPLETE ONLINE CHECK-IN?

  1. To make sure the cruise line has your booking information correct, and that your name is spelled exactly as it appears on your legal documentation (legal first and last names only; middle names are not needed). If your name is not spelled correctly, you could be denied boarding without a refund! Island Sea Fest “Trinidad Carnival cruise” is not responsible for denied boarding. Please contact us immediately with any name corrections.
  2. To print your boarding pass and e-documents. You need to present this upon check-in at the pier. Your Island Sea Fest “Trinidad Carnival cruise” Invoice is NOT your ticket for boarding.
  3. To expedite check-in. Completion of the required information in advance greatly expedites check-in at the port. The faster you can get through check-in, the sooner your Island Sea Fest “Trinidad Carnival cruise” experience can begin!

HOW DO I MEET OTHER ISLAND SEA FEST “TRINIDAD CARNIVAL cruise” ATTENDEES PRIOR TO DEPARTURE?

Welcome Aboard the largest Soca Festival at Sea! Now that you’re booked, join our Attendees Only Facebook Groups! Meet new friends, find old ones, share costume ideas and other tips!! You must have a confirmed reservation to be added to Attendees Only groups. Your request will be compared to our guest list. If you do not have a confirmed reservation, your request will be denied. If your Facebook name does not match the name on your reservation, please email “help@islandseafesttrinidad.com” so we can approve your request to the group.

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Island Sea Fest: Trinidad Carnival cruise
An 11-night cruise of a lifetime to the best party on earth sails off from San Juan, Puerto Rico. 
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